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After you place your order you will receive a confirmation email. This can take up to 2 hrs to arrive. (sometimes this goes into a junk folder). At this point your order status is 'Awaiting Payment'. We use a manual processing system and we process Mon - Fri between 10 - 5 (occasionally weekends) After we process your order you will receive another email saying your status is 'Awaiting Shipment'. Then once your order is 'Shipped' you will receive an email with your tracking number on which you can track at http://www.royalmail.com/trackdetails

Please note that vials will be sent unlabelled